We ship worldwide using DHL Express or USPS International Mail. If you have an enquiry about if we ship to you please contact us.
Note to Russian orders: due to strict shipping guidelines, we can only ship to commercial addresses within Russia. Private addresses will not be accepted.
You can also arrange for a carrier of your choice. Send us your shipping label and schedule your pickup.
We are not responsible for shipping delay caused by customs or any other reason. International customers are responsible for customs clearance, duty, foreign taxes and any other applicable charges and fees in the country they are shipping to. Please note that we are required by law to declare the exact value of the merchandise and mark it as dutiable.
If you are not satisfied with your apparel purchase from us,
you may return it to us within 14 days for an exchange or store credit only. We
do not offer a full refund.
The following rules and guidelines apply:
- All returns must be postmarked within
14-days of receipt
- The merchandise must be in its original
new condition and unworn/washed
- We do not accept returns/exchanges
on bodysuits or undergarments due to hygeine reasons. These types of sales are final.
- Damages that occur during care of a
garment such as dry cleaning, washing or wear are not grounds for return.
- Please do not return anything to us COD
or freight collect. We will refuse your shipment.
- Returns must be made in adequate
packaging. We are not responsible if your return is damaged
in shipping due to poor packaging.
- Insure your return, we will not be able
to refund you if your shipment to us is lost.
- We reserve the right to charge for
outbound freight for exchanges.
- If you receive a defective product, we
will issue a full refund including shipping costs. The item must be returned
unworn and labelled and in good condition.
- If you have a sizing issue with any
item, please return the item/s unworn, labelled and in good condition. The buyer is
responsible for covering the cost of shipping themselves.
Please note that customers are responsible for return
freight charges. We do not pay for return shipping under any circumstance
except for damaged or incorrect shipment (see below). The cases we deem
qualified for us to pay the return freight we will send you a pre-paid shipping
L'école Des Femmes 1013 S Los Angeles St.
Floor 5 Los Angeles
and include a note detailing:
- Order number - Style/Size of the exchanges - Full name - Address - Contact number
Kindly send us also an email confirmation for your return
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent to you once your order has been shipped. This confirmation will include the tracking number for your package.
If we shipped you a damaged or incorrect garment,
please contact our customer service to arrange for an exchange. Please keep the
original packaging, do not wear or use the garments and do not remove the tags.
Once your return is approved, we will send you a pre-paid shipping label and send
you a replacement as soon as we receive your return.
check back periodically for restocked items. You may also email customer service at firstname.lastname@example.org and provide us with the name or link of the item you're
interested in, as well as your size, and we will get back to you.
Your privacy is important to us. Your information is never shared, sold or distributed in any way. We only use the private information you share with us to process your orders and provide you with a better shopping experience. We only contact you in regards to an order you placed or if you requested additional information.
Although some of our care labels specify otherwise, we recommend dry-cleaning all of our clothing except t-shirts, denim and 100% cotton items. For the latter, we recommend a cold/mild temperature wash and low dryer temperature.
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