FAQ
ITEM AVAILABILITY
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
-
DO YOU HAVE SIZING INFORMATION?
We try to include as much accurate sizing information for each product as possible. The brand does run small, in some cases we recommend ordering one size above your regular size, especially on dresses and skirts.
|
We do not have a precise sizing chart as these are items ranging for over 12 years but if you need help with certain styles please send us your measurements and the styles at contactlecoledesfemmes@gmail.com and we will let you know what size to get. |
In general for our sizing :
S: 0-2 US S: 25-26” waist
M: 4-6 US M: 27-28” waist
L: 8-10 US. L: 29-30” waist
XL: 12 US. XL: 32” waist
For Knitted Styles the waist measurements are:
S 25-27”
M- 27-30”
L- 30-34”
-
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the following credit cards : Visa, Master Card, and American Express.
-
HOW CAN I TRACK MY ORDER?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
-
WHEN WILL MY ORDER WILL SHIPPED?
Orders placed between Monday - Friday before 11am PST will begin processing that day (excluding holidays) and will usually ship within 1-2 business days pending availability and credit verification.
-
All orders placed after 11am PST will begin processing the next business day. Orders placed on Friday after 11am PST will begin processing on the following Monday.
-
We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
-
We do not offer Saturday delivery.
-
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
-
REFUND POLICY
Refunds will ONLY be given in the form of store credit.
-
RETURN / EXCHANGE POLICY
If the size does not work on an item, you will only have 1 exchange with additional shipping fees applied to it. Refund will only be given in the form of online/store credit, no exceptions.
-
Our return policy applies to the original owner of the product and does not apply to normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. L'ecole des Femmes will evaluate return claims and determine at its discretion to repair, replace, or refund. Damaged items not covered under our return policy may be repaired at a reasonable cost.
-
Exchanges should be sent to the following address:
Exchanges should be sent to the following address:
-
L'école Des Femmes
1013 South Los Angeles St. Suite 500
Los Angeles
CA. 90015
-
And must be accompanied by a written statement detailing the name of the recipient, address, contact number and exchange items/store credit).
-
CONTACT POLICY
Please note that Laura does not answer emails regarding the online store or customer service business.